ThickPay FAQ

Frequently Asked Questions

ThickPay helps you to pay for anything you need to pay at the cheapest rate you can get it elsewhere.

ThickPay is reliable, fast and easy to use payment platform with good support service.


Registration on ThickPay is simple and free. All you need to do is to navigate to the button or click here to register.

Once you've registered, you will be redirected to your account dashboard and you can start buying airtime, data, cable tv, and other bills at the cheapest prices


Yes it is compulsory, it is highly recommended you register on ThickPay for the following reasons:

  1. You will be able to manage your account.
  2. All our registered customers get notifications first for our services discounts and bonuses.
  3. You can easily manage your account wallet by adding your card, this makes your purchase easy and fast.

To fund your account wallet follow these steps:

  1. Login to your account using your login credentials. On your dashboard, click on the Fund wallet button, select your preferred funding method and then enter the amount you want to fund your account with.
  2. On the next page, choose your mode of payment as with Card. Then type your debit card number (12 digit number on your card), Validity date e.g 04/30, and CVV (3 digit number at the back of the debit card) to the box provided for each.
  3. NOTE: You can select the Remember this card next time box to save your time from going through the process again next time you need to fund your wallet, then type your phone no and email address.
  4. Then click the button to validate your card. Once the card is valid, click button
  5. Choose the method you wish to receive the OTP for the transaction and click submit. To confirm you are making the transaction type in the OTP code sent to your phone or email. Once this is confirmed, your account wallet will be funded.

  • On your dashboard, click on the buy airtime or buy data bundle button to make the purchase. Then type the amount of airtime/data bundle to purchase, Network provider, Phone number, then click
  • Choose your payment method either through your account wallet or debit card. Once your payment is confirmed, the phone no will be credited with the airtime

Recovery of your account login credential is easy with ThickPay. To recover your password, follow the steps below:

  1. Log on to www.thickpay.com/reset-password
  2. On the password recovery page, you can recover your login credentials (password) via email or phone.
  3. Once your preferred method is chosen, you will need to submit the phone no or email address you registered on ThickPay with.
  4. Once information is verified to be valid, a message will be sent to your phone if you select phone verification or email if you select verification via email.
  5. Click on the recovery link in your email and you will be redirected to type your reset password OR type in the One-Time-Password code sent to your phone to reset your password.
  6. Once the new reset password is validated, you have successfully recovered your account, you can now continue to login to your account with the new password.